FAQ

Frequently Asked Questions

PRIVACY & DISCRETION

Q: Will my order come in discrete packaging?
A: Absolutely! All orders ship in plain, unmarked packaging. No product images or descriptions visible. Your privacy is our priority.

Q: What name appears on my credit card statement?
A: Only "Young Pleasure" - no explicit product details. Completely discreet.

Q: Is my personal information secure?
A: Yes. We use SSL encryption and PCI-DSS compliance. Your data is never stored on our servers beyond transaction processing.

SHIPPING & DELIVERY

Q: How long does delivery take?
A: US: 5-7 business days. International: 10-15 business days. Express options available.

Q: Do you ship internationally?
A: Yes! We ship worldwide. Customs may apply for international orders.

Q: Is shipping free?
A: Yes! Free standard shipping on all orders.

RETURNS & REFUNDS

Q: What's your return policy?
A: 30-day satisfaction guarantee on unopened products. Full refund or replacement.

Q: How do I return a product?
A: Contact support@sextoyscloud.com with your order number. We provide prepaid return label.

PAYMENT

Q: What payment methods do you accept?
A: Credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay.

Q: Is my payment secure?
A: Yes! All payments use SSL encryption and PCI-DSS compliance.

PRODUCT QUALITY

Q: Are products body-safe?
A: All products are medical-grade silicone, BPA-free, phthalate-free.

Q: Are products waterproof?
A: Most products are fully waterproof. Check individual product pages for specifications.

Q: What's included in the box?
A: Each product comes with: Product, instruction manual, USB charger (if applicable), storage bag, and care instructions.